Last updated: November 3, 2026
These Terms of Use govern your use of the Turquoise-dusk website and services. By accessing or using our services, you agree to be bound by these terms. If you disagree with any part of these terms, you may not access our services.
Turquoise-dusk provides facilitation and liaison services for ATM card retrieval. We act as an intermediary between clients, banking institutions, and ATM operators to expedite the card retrieval process.
Our services are limited to coordination, communication, and administrative support. We do not directly access, retrieve, or handle physical banking cards ourselves.
While we make every effort to facilitate successful card retrieval, we cannot guarantee specific outcomes. Card retrieval success depends on factors including:
By using our services, you agree to:
Service fees are clearly stated for each service tier. Payment is required before we begin work on your case. Fees are non-refundable once we have initiated contact with ATM operators or banking institutions on your behalf, regardless of the final outcome.
Partial refunds may be considered in cases where we determine we cannot provide the service due to circumstances identified before we begin substantive work.
Your use of our services is also governed by our Privacy Policy. We collect and process personal information as necessary to provide our services. Please review our Privacy Policy for detailed information about how we handle your data.
All content on this website, including text, graphics, logos, and software, is the property of Turquoise-dusk or its content suppliers and is protected by Australian and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.
You agree not to use our services or website to:
Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:
To the maximum extent permitted by Australian law, Turquoise-dusk shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.
Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service in question.
You agree to indemnify and hold harmless Turquoise-dusk, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms of Use.
We work with banking institutions and ATM operators who are independent third parties. We are not responsible for their actions, policies, or delays. Their cooperation is essential to our service but is outside our direct control.
We reserve the right to terminate or suspend your access to our services immediately, without prior notice, if you breach these Terms of Use or engage in conduct we deem inappropriate or harmful.
These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Before pursuing legal action, we encourage you to contact us to resolve any disputes informally. If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration.
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
We reserve the right to modify these Terms of Use at any time. We will notify users of any material changes by posting the new terms on this page with an updated "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new terms.
If you have questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: Level 14, 207 Kent Street, Sydney NSW 2000, Australia
These Terms of Use, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Turquoise-dusk regarding your use of our services.